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Banking securely in Turkey

Keeping tabs on 2000 ATM locations in 81 provinces.

With branches and ATMs located in over 2000 different locations in the 81 provinces of Turkey, Ziraat Bank is the largest in the country and offers high-quality service to a million and a half customers every day. Due to a high level of cash flow as well as large numbers of customers coming through the branches daily, a rigorous and reliable surveillance system was required to safeguard the customers, employees and assets for Ziraat Bank.

The bank wanted to build a centralised surveillance system supporting high-quality video viewing and retrieval at bank headquarters in Casablanca to manage and remotely monitor the whole surveillance system covering all the branches and ATMs.

Due to limited Internet connectivity, Zirrat needed to choose surveillance products that used a limited amount of bandwidth to ensure smooth video processing. Zirrat, like all banks worldwide, must detect subtle behaviour that demonstrates possible fraud and robbery to secure the safety of the bank and ATMs for cash transactions.

Other requirements from the bank, such as backing up multichannel video data remotely and to have preview and playback video on the same screen simultaneously, had to be met as well.

The solution

Many companies in the security industry were eager to be involved in the Ziraat Bank project. However, Hikvision was selected to provide its reliable DVRs and technical support to secure the bank. Two thousand Hikvision DS-8000HCI-S Series Network DVRs were installed in Ziraat Bank branches and ATM kiosks throughout Turkey.

The Hikvision DS-8000HCI-S Series Network DVR comes with 16-, 8- or 4-channel video and audio inputs, and facilitates real-time recording and playback with resolution of up to 4CIF. In particular, utilising Hikvision’s enhanced H.264 video codec, the DS-8000HCI-S Series Network DVR is able to provide smooth video streams using minimal bandwidth, fully complying with the requirements of the bank.

Featuring digital zoom in preview and playback, the DS-8000HCI-S Series Network DVRs helps security staff zoom in on the image for minute details of cash transactions in the ATMs. Should illegal activities take place, the video footage can be viewed closely and clearly, and then turned over to the authorities for investigation. These actions effectively enhance the security level in the locations where cash flow in and out.

In addition, remote multichannel backup video is supported by the DS-8000HCI-S Series network DVRs. This dramatically enhances the efficiency of data downloading compared to the original single channel. Having preview and playback video on the same screen simultaneously allows security staff in banking environments to monitor the on-site security status and playback the video footage at the same time.

With Hikvision’s CMS (central management software) being used in the monitoring centre at headquarters, Ziraat Bank can centrally manage all the surveillance devices in its branches and ATMs and get access to security status on the scene timely.

“Hikvision’s reliable network surveillance system helps our bank raise security levels,” said Necmi Cevirme, security department manager of Ziraat Bank. “The sophisticated products, professional technical support and speedy customisation provided by Hikvision matched what we are expected, and we will continue to use Hikvision’s products in the second phase of the installation.”

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